Support
Tell us what went wrong.
You can contact support by email without signing in. No response time is guaranteed.
Contact support
For account, billing, app, or privacy questions, email admin@arrival.shippedbyallen.com. This page does not collect messages or submit tickets. No response time is guaranteed.
- Public support email
- admin@arrival.shippedbyallen.com
- Operator
- Allen
What to include
Your email, a subject, a category, and what happened.
Please do not include passport numbers, visa numbers, or photographs of documents.
Support categories
Account and sign-in · Billing · Something is broken · A guide looks wrong · Privacy or data · Something else
Support limitations
Support can help with the app. It cannot advise on your immigration case, interpret a visa decision, or contact a consulate on your behalf — for those, speak to your university's international student office or a qualified immigration attorney.